FAQ


Hearing Devices

What is a hearing device?

hearing device is an electronic device that will enhance the clarity of sounds in your daily environment.

Are there different settings?

Yes, depending on the device you select, there are either 3 (Swan) or 4 (Envo) situation settings pre-programmed that you can use for the listening environments listed on our Product Page.

How long will my hearing device last?

The unit is professional quality and will last for many years provided it does not get wet or physically damaged.

Can I use it on the telephone?

Yes

What colors are available?

We have a variety of 3 colors: Beige, Silver & Black

Does it come with a warranty?

Yes, it comes standard with 1 year warranty and a 30 day money back guarantee. We also include LIVE customer support.

Can I try it before I buy it?

We have a 30 day money back guarantee.

Does one size fit everyone?

Yes, Soundtastic comes with a variety of ear tips to accommodate all ear shapes and sizes.

— USE & CARE

Do I wear it when I sleep?

No, you remove them at night and open the battery door to save battery life.

Does it take batteries? If so, what kind?

Yes, it takes a standard 312 battery. Typically, the tab on the battery is Brown.

How long do the batteries last?

It depends on how long you use them each day but generally from 7-10 days. But remember, when you go to sleep it’s best to take them out and open the battery door to help the battery last longer.

Where can I purchase batteries?

You can purchase batteries from any drug store (Walgreens, CVS, etc.) or they can be found online too.

How do you clean the Soundtastic Personal Sound Device?

Refer to the user guide. Use a damp cloth and the cleaning brush provided.

Can I get the device wet?

No, do not get the sound device wet, it is moisture resistant but water may damage the unit. Water damage is not covered under the warranty.

If it stops working, how do I get it repaired?

Refer to your user guide and mail the device back to us for service.

Is this a hearing aid?

No, Soundtastic devices are not hearing aids. Hearing aids are medical devices for hearing impaired individuals. However, Soundtastic does have the exact same quality components found in professional hearing aids.

How can I get replacement tips and/or tubes?

Email our customer support at Support@Soundtastic.com